Q.
The current location is not updating.
A.
If your child’s current location is not updating, please try requesting an update by following these steps:
【Steps to Request a Location Update】
Open the Parent App and display the map screen.
Tap on your child’s icon displayed on the map.
A message asking “Do you want to check the current location?” will appear. Tap “Yes.”
A location update request will be sent. If your child’s device is connected to the internet, their current location will be updated.
Note: The location may not be retrieved if your child’s smartphone is turned off, the network connection is poor, or if location settings are disabled.