Frequently Asked Questions (FAQ)

• How can I register for an account?

• I’ve completed registration and the “Pairing” screen is now displayed. What should I do next?

• Both the parent app and the child app have been registered. What should I do next?

• What payment methods are available?

• Where can I view the Privacy Policy?

• Which devices are supported by the app?

• Is the app free to use?

• Can multiple family members monitor the child together?

• Can I change the name of the child app?

• Can I receive notifications when my child leaves home or arrives at a specific location?

• How can I set up notification areas?

• Can I check the location in real time?

• If my child turns off their smartphone, will I still be able to see their location?

• I want to add another child to monitor. How can I do that?

• Can I send notifications to my child’s app from the parent app?

• Can the child’s app send notifications to the parent app?

• What should I do if I forget my password?

• I want to change my email address.

• Can I change my subscription plan?

• If I change devices, will my subscription carry over?

• If I change smartphones, can I transfer my data?

• How can I cancel my subscription?

• The current location is not updating.

• The GPS doesn’t seem to be working properly. What should I do?

• How can I delete my registered information?

• Can I remove a family member who is monitoring my child?

• Can I remove a child app that is being monitored?

• How can I contact support?